Skip to main content
Start with the message shown in the app. Funding Perpetuals attaches a specific reason or support reference when an operation cannot be completed.

​
An order was rejected

  1. Confirm the active account, market, direction, size, leverage, and order type.
  2. Read the rejection shown in order history or the notification.
  3. Check available collateral, open positions, challenge-rule headroom, and current market availability.
  4. Check whether the account is locked by copy trading, a pending payout, or a terminal account state.
  5. If the rejection mentions execution protection, review your Max Market Slippage or leverage-cap settings.
Do not repeatedly submit the same unchanged instruction. A rejected order does not mean the platform will accept it on the next click.

​
A follower did not copy a trade

Confirm that the group is enabled and cleanup is not pending. Then verify that the follower is active, belongs to the same user, has an allowed stage pairing, and has enough independent rule and collateral headroom. A follower can reject an order while the lead continues normally. Read Copy Trading Guide for the full model.

​
I cannot trade a follower manually

This is expected while the account belongs to an enabled copy-trading group or while stop cleanup is still closing positions and canceling orders. Disable the group, wait for cleanup to complete, then retry.

​
A setting is unavailable or does not save

Confirm that you are signed in and online. Account-synced settings cannot be persisted for a signed-out visitor. Refresh after connectivity returns; if the app shows a support reference, include it when asking for help.

​
Sounds or notifications are missing

Check both the event toggle and the selected sound under Notifications settings. Confirm the master volume, browser tab audio permission, and device volume. Custom uploads must be audio files within the size accepted by the uploader.

​
App installation is unavailable

Install support depends on the browser and device. On iPhone or iPad, use the in-app instructions to add Funding Perpetuals to the Home Screen. Other browsers may show a native install prompt or an install action in their own menu.

​
A purchase or invoice is missing

Open Purchase History, clear search and status filters, and load older rows if needed. Invoices appear only on purchases for which the invoice action is available. Pending, failed, and refunded orders remain visible with their current status.

​
Still need help?

Search the platform’s live FAQ. When contacting support, include the account or order identifier, approximate time, market, and any support reference. Never share a password or authentication token.